Technical Support Specialist - Fast-Paced, Customer-First

GC Services Limited Partnership d/b/a InteLogix

El Paso (TX)

On-site

USD 18,000 - 26,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Career Advancement

Job summary

InteLogix is hiring Technical Support Representatives on-site in El Paso, TX to support a residential fiber internet, TV, and phone service. You will manage real-time connectivity issues via phone, chat and email, delivering calm, empathetic customer service to homeowners and renters.

This full-time role requires strong communication, problem-solving abilities and a customer-first attitude. Training is provided; shifts run seven days a week from 10:00 AM to 9:30 PM, with reliability and

Qualifications

High school diploma or GED required.
1+ year in a fast-paced, customer-facing support role preferred.
Experience with troubleshooting for internet/telecom or IT helpdesk is a plus.
Strong written and verbal communication skills.
Working knowledge of routers and home networking basics.

Responsibilities

Respond to customer inquiries via phone, text chat, and email with top-tier service.
Assess urgency and provide calm, professional solutions.
Troubleshoot and resolve issues the same day when possible to avoid on-site visits.
Diagnose home networking issues, including setup and configuration.
Document interactions accurately in the ticketing system.
Maintain high customer satisfaction per client guidelines.
Perform other duties as assigned.