Onsite Tech Support Pro - El Paso (Router & Networking)

Intelogix; El Paso (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Career advancement

Job summary

InteLogix is seeking a Technical Support Representative for an onsite role in El Paso, TX. You will be the first point of contact for residential customers, troubleshooting connectivity, router, and service issues in real time via phone, text, chat, and email.

The role emphasizes calm, empathetic support, clear communication, and accurate documentation in the Tech Support Desktop system. Enjoy paid training, health benefits, PTO, employee discounts, and opportunities for career advancement.

Qualifications

• Strong analytical and logical problem-solving abilities.

Responsibilities

• Respond to customer inquiries via phone, text, and email with top-tier service.
• Troubleshoot and resolve router and home networking issues promptly.
• Guide customers through provisioning and account setup.
• Document interactions accurately in the ticketing system.
• Maintain high customer satisfaction per client guidelines.

Skills

Analytical thinking

Communication skills

Router knowledge

Problem solving

Education

High school diploma or GED

Job description

InteLogix is seeking a Technical Support Representative for an onsite role in El Paso, TX. You will be the first point of contact for residential customers, troubleshooting connectivity, router, and service issues in real time via phone, text, chat, and email.

The role emphasizes calm, empathetic support, clear communication, and accurate documentation in the Tech Support Desktop system. Enjoy paid training, health benefits, PTO, employee discounts, and opportunities for career advancement.