Customer Experience Specialist (Full-Time)

GC Services Limited Partnership d/b/a InteLogix; Copperas Cove (TX); In loco; USD 18.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time

Descrizione del lavoro

InteLogix is seeking a customer service advocate to connect with clients nationwide, delivering friendly support and solutions. You’ll resolve inquiries, document interactions, and ensure accurate information across platforms while maintaining a high standard of customer care.

Successful candidates are 18+, have a HS diploma or equivalent, and can stay engaged on calls with minimal distractions. Weekend/holiday availability is required.

Competenze

• Provide excellent customer service and resolve inquiries.
• Strong communication with customers over the phone and across platforms.
• Ability to navigate multiple windows/tabs while assisting customers.

Mansioni

• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers

Conoscenze

Customer service

Communication skills

Phone etiquette

Computer literacy

Formazione

High School Diploma or equivalent

Strumenti

CRM software

Descrizione del lavoro

InteLogix is seeking a customer service advocate to connect with clients nationwide, delivering friendly support and solutions. You’ll resolve inquiries, document interactions, and ensure accurate information across platforms while maintaining a high standard of customer care.

Successful candidates are 18+, have a HS diploma or equivalent, and can stay engaged on calls with minimal distractions. Weekend/holiday availability is required.