Onsite Customer Service Specialist: Paid Training

Intelogix; Waco (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix in Waco, TX is seeking a Customer Service Representative for an onsite role. You will handle customer inquiries by phone, resolve issues, and guide customers to effective solutions while documenting interactions accurately.

Training is provided; weekend/holiday hours may apply. Strong communication and multitasking skills are essential to deliver best-in-class support to customers across the country.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Typing assessment required.
• Schedules vary based on job-related factors and include weekends/holidays.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Document customer interactions across all tools/platforms.
• Collaborate with other departments to resolve issues and escalate when needed.
• Strive to exceed customer satisfaction goals and performance metrics.
• Stay updated on products and policies to assist customers effectively.

Skills

Customer service

Phone support

Typing assessment

Multitasking

Education

High School Diploma

Tools

Windows OS

Job description

InteLogix in Waco, TX is seeking a Customer Service Representative for an onsite role. You will handle customer inquiries by phone, resolve issues, and guide customers to effective solutions while documenting interactions accurately.

Training is provided; weekend/holiday hours may apply. Strong communication and multitasking skills are essential to deliver best-in-class support to customers across the country.