Technical Support Specialist – Fast-Paced Customer Care

Teleperformance USA; O’Fallon (MO); Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced setting.

The role emphasizes high-quality service delivery, problem solving, and adherence to TP policies while supporting clients with high-speed internet services and device-related issues.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide frontline, first-level technical assistance for consumers.
• Support client high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to work schedules and TP policies.

Skills

Oral communication

Written communication

Technical troubleshooting

Customer service

Fast-paced environment

Education

HS Diploma or equivalent

Tools

Desktop operating systems

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a fast-paced setting.

The role emphasizes high-quality service delivery, problem solving, and adherence to TP policies while supporting clients with high-speed internet services and device-related issues.