Technical Support Specialist — Fast, First-Call Care

Teleperformance USA; Nevada (IA); Remote; USD 25,000 - 33,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use a suite of web-based tools to resolve questions and ensure a seamless, positive customer experience in a fast-paced environment.

This role requires strong communication, problem solving, and the ability to work independently while adhering to TP policies and schedules.

Qualifications

• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and terminology.
• Demonstrated problem-solving abilities.
• Ability to work independently and multitask.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution assistance with client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in-scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Communication skills

Problem solving

Independent worker

multitasking

Technical aptitude

Customer service

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use a suite of web-based tools to resolve questions and ensure a seamless, positive customer experience in a fast-paced environment.

This role requires strong communication, problem solving, and the ability to work independently while adhering to TP policies and schedules.