Remote Tech Support Specialist – Fast-Paced Customer Help

Teleperformance USA; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients. You will manage inbound and outbound communications and resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

This role emphasizes technical problem solving, professional service, and adherence to TP policies, with a focus on first-call resolution and clear communication while supporting high-speed internet services

Qualifications

• HS Diploma or equivalent required.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Ability to work independently and multitask.
• Over 18 years of age.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high speed internet services and deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.

Skills

Oral communication

Written communication

Problem solving

Multitasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients. You will manage inbound and outbound communications and resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

This role emphasizes technical problem solving, professional service, and adherence to TP policies, with a focus on first-call resolution and clear communication while supporting high-speed internet services