Remote Technical Support Specialist

Teleperformance; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Job summary

Teleperformance is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, resolving inquiries with speed and clarity in a high-velocity environment. You will diagnose issues, guide customers through troubleshooting steps, and document resolutions in our ticketing system while delivering an exceptional, customer-focused experience.

This role supports high-speed internet services and devices, requires strong problem-solving and communication skills, and offers

Qualifications

• HS Diploma or equivalent required.
• Strong communication skills—verbal and written.
• Ability to troubleshoot and resolve technical inquiries with minimal supervision.
• Familiarity with consumer tech, OS concepts, and basic networking.

Responsibilities

• Provide frontline, first-level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including connectivity and performance.

Skills

Customer service

Technical support

Problem solving

Communication skills

Multi-tasking

Independence

Education

HS Diploma or equivalent

Tools

Trouble ticket system

Job description

Teleperformance is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, resolving inquiries with speed and clarity in a high-velocity environment. You will diagnose issues, guide customers through troubleshooting steps, and document resolutions in our ticketing system while delivering an exceptional, customer-focused experience.

This role supports high-speed internet services and devices, requires strong problem-solving and communication skills, and offers