Remote Customer Support Specialist

Teleperformance USA; Town of Vermont (WI); Remote; USD 21,000 - 26,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for our clients, handling inbound and outbound inquiries with professionalism and efficiency.

You will resolve questions using a suite of web-based tools, strive for first-call resolution, maintain confidentiality of customer information, and support our high-velocity service environment with courtesy and accuracy.

Qualifications

• Strong communication and listening skills required.
• Ability to handle confidential information.
• Proven problem-solving and de-escalation abilities.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.

Skills

Communication

Active listening

Problem solving

Organizational skills

Emotional intelligence

Team collaboration

Open-mindedness

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as a primary point of contact for our clients, handling inbound and outbound inquiries with professionalism and efficiency.

You will resolve questions using a suite of web-based tools, strive for first-call resolution, maintain confidentiality of customer information, and support our high-velocity service environment with courtesy and accuracy.