Remote Customer Support Specialist

Teleperformance USA; Town of Montana (WI); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401K plan

Employee assistance program

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with professional excellence in a high-velocity environment.

This role emphasizes resolving inquiries, handling confidential information responsibly, and delivering exceptional service across multiple shifts from a remote setup. TP supports health benefits, retirement plans, and work-life resources for eligible team members.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Typing speed of at least 25 WPM.
• Comfortable with Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Active listening

Communication

Team collaboration

Problem solving

Emotional intelligence

Education

High School Diploma

College degree preferred

Tools

Windows OS

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, managing inbound and outbound communications with professional excellence in a high-velocity environment.

This role emphasizes resolving inquiries, handling confidential information responsibly, and delivering exceptional service across multiple shifts from a remote setup. TP supports health benefits, retirement plans, and work-life resources for eligible team members.