Technical Support Specialist/Engineer

ZF Group; North Mankato (MN); On-site; USD 66,000 - 82,000; Full time

Benefits offered by this job

Annual Incentive Plan

Competitive Benefits Package

401(k)

Paid Time Off

Paid Holidays

Tuition Reimbursement

Collaborative Team Environment

Opportunities for Professional Growth

Job summary

ZF Off-Highway Solutions Minnesota Inc. is seeking a Technical Support Specialist to provide first-line technical support for hydraulic and braking system products.

You will serve as a primary technical resource for customers, distributors, OEMs, and internal sales teams by answering product questions, supporting product selection, troubleshooting issues, and managing technical inquiries through resolution.

Qualifications

• 1-5 years of technical support, applications engineering, or related experience.
• Basic understanding of hydraulic or mechanical systems.
• Ability to read technical drawings and schematics.
• Strong troubleshooting, problem-solving, and communication skills.
• Customer-focused attitude and strong organizational skills.
• Must be authorized to work in the United States without sponsorship now AND in the future.

Responsibilities

• Respond to technical inquiries from customers, distributors, OEMs, and sales teams.
• Assist with product selection, compatibility questions, and legacy product replacement recommendations.
• Provide first-pass troubleshooting and technical guidance for hydraulic and braking system products.
• Gather and document application requirements for customer projects.
• Perform basic technical evaluations using established tools and processes.
• Manage support cases and ensure timely customer follow-up.
• Maintain accurate records of customer interactions and recommendations.
• Contribute to technical documentation, troubleshooting guides, and process improvements.

Skills

Troubleshooting

Communication

Customer focus

Organizational skills

Education

Associate's or Bachelor's degree in Engineering

Job description

ZF Off-Highway Solutions Minnesota Inc. is seeking a Technical Support Specialist to provide first-line technical support for hydraulic and braking system products. In this role, you will serve as a primary technical resource for customers, distributors, OEMs, and internal sales teams by answering product questions, supporting product selection, troubleshooting issues, and managing technical inquiries through resolution.

Working closely with Applications Engineering, you will gather application requirements, provide recommendations for standard applications, document customer interactions, and coordinate escalation of complex issues when needed.

What you can look forward to as Technical Support Specialist:

• Respond to technical inquiries from customers, distributors, OEMs, and sales teams.
• Assist with product selection, compatibility questions, and legacy product replacement recommendations.
• Provide first-pass troubleshooting and technical guidance for hydraulic and braking system products.
• Gather and document application requirements for customer projects.
• Perform basic technical evaluations using established tools and processes.
• Manage support cases and ensure timely customer follow-up.
• Maintain accurate records of customer interactions and recommendations.
• Contribute to technical documentation, troubleshooting guides, and process improvements.

Your profile as Technical Support Specialist:

• 1-5 years of technical support, applications engineering, or related experience, or 4+ years in a technical/mechanical role.
• Basic understanding of hydraulic or mechanical systems.
• Ability to read technical drawings and schematics.
• Strong troubleshooting, problem-solving, and communication skills.
• Customer-focused attitude and strong organizational skills.
• Must be authorized to work in the United States without sponsorship now AND in the future.

Preferred Qualifications:

• Associate's or Bachelor's degree in Engineering or a technical field.
• Experience with hydraulic braking systems, mobile equipment, or off-highway applications.
• Experience supporting customers or sales teams in a technical environment.

Why Join ZF?

• Annual Incentive Plan
• Competitive Benefits Package
• 401(k)
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Collaborative Team Environment
• Opportunities for Professional Growth and Development

The expected base compensation for this role is $65,700 - $82,100 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

Additional Information

ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including—but not limited to—being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.