Hydraulic & Braking Systems Tech Support Specialist

ZF Group; North Mankato (MN); On-site; USD 66,000 - 82,000; Full time

Benefits offered by this job

Annual Incentive Plan

Competitive Benefits Package

401(k)

Paid Time Off

Paid Holidays

Tuition Reimbursement

Collaborative Team Environment

Opportunities for Professional Growth

Job summary

ZF Off-Highway Solutions Minnesota Inc. is seeking a Technical Support Specialist to provide first-line technical support for hydraulic and braking system products.

You will serve as a primary technical resource for customers, distributors, OEMs, and internal sales teams by answering product questions, supporting product selection, troubleshooting issues, and managing technical inquiries through resolution.

Qualifications

• 1-5 years of technical support, applications engineering, or related experience.
• Basic understanding of hydraulic or mechanical systems.
• Ability to read technical drawings and schematics.
• Strong troubleshooting, problem-solving, and communication skills.
• Customer-focused attitude and strong organizational skills.
• Must be authorized to work in the United States without sponsorship now AND in the future.

Responsibilities

• Respond to technical inquiries from customers, distributors, OEMs, and sales teams.
• Assist with product selection, compatibility questions, and legacy product replacement recommendations.
• Provide first-pass troubleshooting and technical guidance for hydraulic and braking system products.
• Gather and document application requirements for customer projects.
• Perform basic technical evaluations using established tools and processes.
• Manage support cases and ensure timely customer follow-up.
• Maintain accurate records of customer interactions and recommendations.
• Contribute to technical documentation, troubleshooting guides, and process improvements.

Skills

Troubleshooting

Communication

Customer focus

Organizational skills

Education

Associate's or Bachelor's degree in Engineering

Job description

ZF Off-Highway Solutions Minnesota Inc. is seeking a Technical Support Specialist to provide first-line technical support for hydraulic and braking system products.

You will serve as a primary technical resource for customers, distributors, OEMs, and internal sales teams by answering product questions, supporting product selection, troubleshooting issues, and managing technical inquiries through resolution.