Service Engineer

ZF; Vernon Hills (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual Incentive Plan

Paid time off

401k Plan

Health Care Benefits

Paid Holidays

Collaborative team environment

Diverse culture

Employee groups and community outreach

Job summary

ZF Services, LLC, in Vernon Hills, IL, is seeking a Service Engineer to coordinate service actions and support customers with product issues. The role includes troubleshooting, warranty analysis, and collaboration with product and quality teams, with travel up to 20%.

The candidate should have a bachelor’s degree in engineering, experience or internship in related fields, and proficiency with Microsoft Office and SAP. Domestic and international travel may be required.

Qualifications

• Bachelor’s degree in engineering or related field.
• Strong communication and problem solving skills are required.
• Experience with high voltage vehicle systems and CAN knowledge is preferred.

Responsibilities

• Coordinate service actions in house and in the field.
• Maintain positive customer relationships for technical issues.
• Distribute and follow up on Service Change Notices.
• Create and distribute Technical Service Bulletins.
• Alert Product Management and Quality on safety/technical issues.
• Provide technical support on new product releases and catalogs.
• Assist in warranty inspections and failure analysis.
• Travel domestically and internationally up to 20%.

Skills

Project management

Customer relations

Negotiation skills

Self-driven

Drivetrain troubleshooting

Education

Bachelor’s degree in engineering or related technical field

Tools

SAP

Microsoft Office

Job description

Service Engineer

Country/Region: US

Location:

Vernon Hills, IL, US, 60061

Req ID 89241 | Vernon Hills, United States ZF Services, LLC

About the Team:

The Service Engineer is responsible for coordinating technical service actions, supporting customers with product-related issues, and ensuring the implementation of service updates across the organization. This role involves troubleshooting, warranty analysis, and collaboration with product and quality teams, with occasional domestic and international travel.

What you can look forward to as a Service Engineer:

• Implementation and coordination of service actions both in house and in field.
• Establishes and maintains positive customer relationships for technical issues and customer satisfaction.
• Interprets, distributes and follows up to ensure Service Change Notices are implemented throughout the organization.
• Creates and distributes Technical Service Bulletins for ZF product to aid customers in product installation.
• Proactively alerts Industrial Business Line Product Management and Quality department about potential safety and technical issues on ZF product. Helps to find solutions by using problem solving process.
• Provides technical support on new product releases, B.O.M.'s and catalogs.
• Assist in warranty inspections and provides failure analysis on ZF product warranty claims which may require some travel.
• Travel internationally and domestic up to 20%.

Your profile as a Service Engineer:

• Bachelor’s degree in engineering or related technical field.
• Preferred 1+ years experience (including internship or co op).
• Preferred experience with high voltage vehicle systems and CAN knowledge.
• Preferred heavy duty construction vehicle or commercial vehicle experience.
• Proficiency in Microsoft Office and SAP.
• Project management, good customer relations and negotiation skills.
• Self driven and result & detail oriented.
• Must be able to troubleshoot/problem solve drivetrain issues.

What We Offer:

The expected base compensation for this role is $59,600.00- $74,500.00 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

• Annual Incentive Plan
• Paid time off
• 401k Plan
• Health Care Benefits
• Paid Holidays
• A supportive collaborative team environment
• A strong diverse culture
• Supportive Employee Groups and community outreach activities

ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including- not limited to- being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.

Contact

Bethany Vijayakumar

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affiritive Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affiritive Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF: