Hydraulic Systems Support Specialist

ZF Group; Mankato (MN); On-site; USD 66,000 - 82,000; Full time

Benefits offered by this job

Annual incentive plan

Benefits package

401(k)

PTO & holidays

Tuition reimbursement

Collaborative environment

Growth opportunities

Job summary

ZF Off-Highway Solutions Minnesota Inc. is seeking a Technical Support Specialist to provide first-line technical support for hydraulic and braking system products.

You will serve as a primary resource for customers, distributors, OEMs, and internal teams by answering questions and guiding product selection. Working with Applications Engineering, you will gather requirements, document interactions, and coordinate escalation of complex issues, while performing basic evaluations and maintaining

Qualifications

• 1–5 years in technical support, applications engineering, or related experience, or 4+ years in a technical/mechanical role.
• Basic understanding of hydraulic or mechanical systems.
• Ability to read technical drawings and schematics.
• Strong troubleshooting, problem-solving and communication skills.
• Customer-focused attitude and strong organizational skills.
• Authorized to work in the United States without sponsorship now and in the future.

Responsibilities

• Respond to technical inquiries from customers, distributors, OEMs, and sales teams.
• Assist with product selection, compatibility questions, and legacy product replacement recommendations.
• Provide first-pass troubleshooting and technical guidance for hydraulic and braking system products.
• Gather and document application requirements for customer projects.
• Perform basic technical evaluations using established tools and processes.
• Manage support cases and ensure timely customer follow-up.
• Maintain accurate records of customer interactions and recommendations.
• Contribute to technical documentation, troubleshooting guides, and process improvements.

Skills

Technical support

Applications engineering

Mechanical knowledge

Reading schematics

Troubleshooting

Communication

Customer focus

Education

Associate's or Bachelor's degree in Engineering or technical field

Job description

ZF Off-Highway Solutions Minnesota Inc. is seeking a Technical Support Specialist to provide first-line technical support for hydraulic and braking system products.

You will serve as a primary resource for customers, distributors, OEMs, and internal teams by answering questions and guiding product selection. Working with Applications Engineering, you will gather requirements, document interactions, and coordinate escalation of complex issues, while performing basic evaluations and maintaining