Technical Support Specialist — Empathetic, Fast-Paced Helpdesk

Signature-Solar-LLC; Sulphur Springs (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Signature-Solar LLC in Sulphur Springs, TX is seeking a Technical Support Associate to provide frontline customer support by handling calls and emails, troubleshooting equipment issues, and guiding customers through solutions. The role requires clear communication and meticulous ticket documentation.

The position is full-time with a Monday–Friday schedule and occasional Saturdays, offering a fast-paced environment where you analyze problems, verify information, and deliver precise resolutions

Qualifications

• Empathy for customers and strong listening skills.
• Ability to analyze, research, and verify information.
• Team-oriented and eager to learn new technical topics.
• Commitment to a 40-hour work week with rotating Saturday shifts.
• 2+ years of customer service experience is a plus.

Responsibilities

• Handle a high volume of incoming phone calls and emails from customers.
• Analyze, question, and troubleshoot technical issues presented by customers.
• Guide customers through step-by-step troubleshooting with clear communication.
• Maintain detailed and accurate records of interactions in the ticketing system.
• Communicate technical concepts effectively to customers.
• All other duties assigned.

Skills

Customer empathy

Analytical skills

Team player

Willingness to learn

Customer service experience

Job description

Signature-Solar LLC in Sulphur Springs, TX is seeking a Technical Support Associate to provide frontline customer support by handling calls and emails, troubleshooting equipment issues, and guiding customers through solutions. The role requires clear communication and meticulous ticket documentation.

The position is full-time with a Monday–Friday schedule and occasional Saturdays, offering a fast-paced environment where you analyze problems, verify information, and deliver precise resolutions