Technical Support Associate

Signature-Solar-LLC; Sulphur Springs (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Signature-Solar LLC in Sulphur Springs, TX is seeking a Technical Support Associate to provide frontline customer support by handling calls and emails, troubleshooting equipment issues, and guiding customers through solutions. The role requires clear communication and meticulous ticket documentation.

The position is full-time with a Monday–Friday schedule and occasional Saturdays, offering a fast-paced environment where you analyze problems, verify information, and deliver precise resolutions

Qualifications

• Empathy for customers and strong listening skills.
• Ability to analyze, research, and verify information.
• Team-oriented and eager to learn new technical topics.
• Commitment to a 40-hour work week with rotating Saturday shifts.
• 2+ years of customer service experience is a plus.

Responsibilities

• Handle a high volume of incoming phone calls and emails from customers.
• Analyze, question, and troubleshoot technical issues presented by customers.
• Guide customers through step-by-step troubleshooting with clear communication.
• Maintain detailed and accurate records of interactions in the ticketing system.
• Communicate technical concepts effectively to customers.
• All other duties assigned.

Skills

Customer empathy

Analytical skills

Team player

Willingness to learn

Customer service experience

Job description

Technical Support Associate

FullTime Technical Sulphur Springs, TX, US

2 days ago Requisition ID: 2025

The Technical Support Associate will provide exceptional customer support by handling incomingphone calls and emails, troubleshooting customers’ equipment issues, and effectively addressingtheir inquiries. They will work in a fast-paced environment, examining, questioning, and resolvingcomplex technical issues with precision and expertise.

Schedule : Monday through Friday, 9:00 a.m. to 6:00 p.m. or 10:00 a.m. to 7:00 p.m. Central Time, with occasional Saturdays based on business needs.

CORE RESPONSIBILITIES

• Manage a high volume of incoming phone calls and emails from customers.
• Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate
• representation of their problems.
• Guide customers through step-by-step troubleshooting processes, ensuring clear communication and
• accurate resolution of technical problems.
• Demonstrate excellent communication skills to convey technical information to customers effectively.
• Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and
• resolutions in the ticketing system.
• All other duties assigned

QUALIFICATIONS

Required Experience:

• Commitment to the empathy of the customer.
• The ability to critically analyze, research, and verify information through online resources, and
• manuals.
• Desire to be a team player and eager to learn and master new technical topics.
• A commitment to a 40-hour work week with a rotating Saturday shift.

Preferred Background:

• Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions
• to customers.
• Excellent verbal and written communication skills to explain technical concepts to customers clearly
• and concisely.
• 2+ years of customer service is a plus.

Physical Requirements

Office:

• This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs , computer work, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodation.

Equal Employment Opportunity Statement

Energy Access Innovations and its family of companies is an Equal Employment Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.