Technical Support Associate

Signature Solar; Sulphur Springs (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Signature Solar is seeking a Technical Support Associate in Sulphur Springs, TX to provide exceptional customer support. The role involves handling high-volume calls and emails, troubleshooting equipment issues, and guiding customers through resolutions in a fast-paced environment.

The position requires a 40-hour week with a rotating Saturday shift; strong communication skills and a customer-first attitude are essential to succeed in this team-driven setting.

Qualifications

• Must have strong customer-service mindset.
• Ability to analyze problems and verify information.
• Excellent verbal and written communication skills.

Responsibilities

• Handle high volume of incoming calls and emails.
• Analyze and troubleshoot technical issues with customers’ equipment.
• Guide customers through step-by-step troubleshooting and document resolutions.
• Maintain accurate records of interactions and outcomes in the ticketing system.
• Communicate clearly to ensure customer understanding and satisfaction.
• Perform other duties as assigned.

Skills

Customer empathy

Analytical thinking

Communication

Team player

Tools

Ticketing system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Associate

FullTime Technical Sulphur Springs, TX, US

The Technical Support Associate will provide exceptional customer support by handling incomingphone calls and emails, troubleshooting customers’ equipment issues, and effectively addressingtheir inquiries. They will work in a fast-paced environment, examining, questioning, and resolvingcomplex technical issues with precision and expertise.

Schedule : Monday through Friday, 9:00 a.m. to 6:00 p.m. or 10:00 a.m. to 7:00 p.m. Central Time, with occasional Saturdays based on business needs.

CORE RESPONSIBILITIES

• Manage a high volume of incoming phone calls and emails from customers.
• Analyze, question, and troubleshoot technical issues customers present, ensuring an accurate
• representation of their problems.
• Guide customers through step-by-step troubleshooting processes, ensuring clear communication and
• accurate resolution of technical problems.
• Demonstrate excellent communication skills to convey technical information to customers effectively.
• Maintain detailed and accurate records of customer interactions, inquiries, troubleshooting steps, and
• resolutions in the ticketing system.
• All other duties assigned

QUALIFICATIONS

Required Experience:

• Commitment to the empathy of the customer.
• The ability to critically analyze, research, and verify information through online resources, and
• manuals.
• Desire to be a team player and eager to learn and master new technical topics.
• A commitment to a 40-hour work week with a rotating Saturday shift.

Preferred Background:

• Ability to thrive in a fast-paced environment, adapt to changing priorities and deliver timely solutions
• to customers.
• Excellent verbal and written communication skills to explain technical concepts to customers clearly
• and concisely.
• 2+ years of customer service is a plus.

Physical Requirements

Office:

• This position may require the ability to perform tasks that involve sitting, standing, walking, lifting 25+ lbs , computer work, and other physical activities. Candidates should be able to meet these physical demands with or without reasonable accommodation.

Equal Employment Opportunity Statement

Energy Access Innovations and its family of companies is an Equal Employment Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.