Technical Support Specialist – Customer-Focused Troubleshooter

Signature Solar; Sulphur Springs (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Signature Solar is seeking a Technical Support Associate in Sulphur Springs, TX to provide exceptional customer support. The role involves handling high-volume calls and emails, troubleshooting equipment issues, and guiding customers through resolutions in a fast-paced environment.

The position requires a 40-hour week with a rotating Saturday shift; strong communication skills and a customer-first attitude are essential to succeed in this team-driven setting.

Qualifications

• Must have strong customer-service mindset.
• Ability to analyze problems and verify information.
• Excellent verbal and written communication skills.

Responsibilities

• Handle high volume of incoming calls and emails.
• Analyze and troubleshoot technical issues with customers’ equipment.
• Guide customers through step-by-step troubleshooting and document resolutions.
• Maintain accurate records of interactions and outcomes in the ticketing system.
• Communicate clearly to ensure customer understanding and satisfaction.
• Perform other duties as assigned.

Skills

Customer empathy

Analytical thinking

Communication

Team player

Tools

Ticketing system

Job description

Signature Solar is seeking a Technical Support Associate in Sulphur Springs, TX to provide exceptional customer support. The role involves handling high-volume calls and emails, troubleshooting equipment issues, and guiding customers through resolutions in a fast-paced environment.

The position requires a 40-hour week with a rotating Saturday shift; strong communication skills and a customer-first attitude are essential to succeed in this team-driven setting.