Technical Support Specialist — Calm, Fast Internet Helpdesk

GC Services Limited Partnership d/b/a InteLogix; El Paso (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Job summary

InteLogix is hiring Technical Support Representatives to be the first point of contact for residential customers. You will troubleshoot connectivity, router, and service issues in real time via phone, text chat, and email, delivering calm, empathetic support that turns frustrations into positive experiences.

This is a fast-paced, high-volume, on-site role in El Paso, TX. The ideal candidate is curious, communicates clearly under pressure, and enjoys helping people while providing excellent

Qualifications

• High school diploma or GED required.
• 1+ year in a fast-paced, customer-facing role preferred.
• Strong written and verbal communication; patient guidance through troubleshooting.

Responsibilities

• Respond to inquiries via phone, text chat, and email with top-tier service.
• Assess urgency and provide calm, professional solutions.
• Troubleshoot router and home networking issues; resolve same-day when possible.
• Guide customers through provisioning, portal setup, and account access.
• Document interactions accurately in the ticketing system.
• Maintain high customer satisfaction per client guidelines.

Skills

Customer service

Troubleshooting

Communication

Multi-tasking

Problem solving

Education

High school diploma or GED

Job description

InteLogix is hiring Technical Support Representatives to be the first point of contact for residential customers. You will troubleshoot connectivity, router, and service issues in real time via phone, text chat, and email, delivering calm, empathetic support that turns frustrations into positive experiences.

This is a fast-paced, high-volume, on-site role in El Paso, TX. The ideal candidate is curious, communicates clearly under pressure, and enjoys helping people while providing excellent