Technical Support Representative (Onsite Overnight Position)

GC Services Limited Partnership d/b/a InteLogix; El Paso (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Job summary

InteLogix is hiring Technical Support Representatives to be the first point of contact for residential customers. You will troubleshoot connectivity, router, and service issues in real time via phone, text chat, and email, delivering calm, empathetic support that turns frustrations into positive experiences.

This is a fast-paced, high-volume, on-site role in El Paso, TX. The ideal candidate is curious, communicates clearly under pressure, and enjoys helping people while providing excellent

Qualifications

• High school diploma or GED required.
• 1+ year in a fast-paced, customer-facing role preferred.
• Strong written and verbal communication; patient guidance through troubleshooting.

Responsibilities

• Respond to inquiries via phone, text chat, and email with top-tier service.
• Assess urgency and provide calm, professional solutions.
• Troubleshoot router and home networking issues; resolve same-day when possible.
• Guide customers through provisioning, portal setup, and account access.
• Document interactions accurately in the ticketing system.
• Maintain high customer satisfaction per client guidelines.

Skills

Customer service

Troubleshooting

Communication

Multi-tasking

Problem solving

Education

High school diploma or GED

Job description

Pay rate: $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal

InteLogix is hiring Technical Support Representatives on behalf of our client, a fast-growing fiber internet, TV, and phone provider. This is the launch of a brand-new program at InteLogix, so you'd be joining as one of the very first team members and helping shape the team from day one. In this role, you'll be the first point of contact for our client's residential customers, troubleshooting connectivity, router, and service issues in real time via phone, text chat, and email. You'll deliver the kind of calm, empathetic support that turns a frustrated call into a great customer experience. This is a fast-paced, high-volume environment, so we're looking for people who are naturally curious problem-solvers, communicate clearly under pressure, and genuinely enjoy helping people.

Responsibilities:

• Respond in real time to customer inquiries via phone, text chat, and email, providing top-tier customer service
• Assess the urgency of each customer issue and provide calm, professional, and courteous solutions
• Troubleshoot and resolve issues the same day whenever possible to minimize the need for an on-site technician visit
• Diagnose and resolve router and home networking issues, including setup and configuration
• Guide customers through provisioning, rebuilding, and portal account setup
• Document all customer interactions accurately within the Tech Support Desktop system
• Maintain a high standard of customer satisfaction in line with our client's Repair Tech Support guidelines
• Perform other duties as assigned

Qualifications:

• High school diploma or GED required
• 1+ year of experience in a fast-paced, customer-facing support role (call center, retail, or technical support) preferred, ideally including hands‑on troubleshooting for a specific product or service (e.g., internet/telecom, cable, IT helpdesk, or similar)
• Strong analytical and logical problem‑solving skills
• Excellent written and verbal communication skills, with the ability to guide customers through troubleshooting steps clearly and patiently
• Working knowledge of routers, home networking basics, and general computer literacy
• Proven ability to multi‑task and stay composed under pressure in a high‑volume environment

This is an on‑site position based out of our ElPlazo, TX office. Candidates must be able to commute reliably

This role operates 7 days a week, with shifts falling between 12:00 AM and 11:59 PM, (overnight shifts). Candidates must be available to work a full‑time, five‑day schedule that includes at least one weekend day (Saturday or Sunday).

Strong attendance and reliability required, as this role depends on consistent, on‑time coverage to support our client's customers

A customer‑first mindset and high standard of professionalism across phone, email, and in‑person interactions

InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data‑driven, consumer‑centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23million people and their 11million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.