Senior Service Desk Specialist - 24/7 Support & Escalations

Next Level Business Services, Inc.; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

A service desk solutions provider in the United States is seeking candidates for a role requiring 7-8 years of experience in technical support. The successful applicant will field requests via phone and email, provide timely resolution, and handle multiple tasks effectively in a fast-paced environment. Professional demeanor and customer service experience are strongly desired. Availability for 24/7 rotational shifts is also necessary.

Qualifications

• 7-8 years of experience in a support or service desk role.
• Ability to provide effective technical support via phone and email.
• Experience with tracking software such as Service Now.

Responsibilities

• Field incoming requests via phone and email for resolution.
• Follow standard procedures, log tickets accurately.
• Handle varying traffic flows and multitask effectively.
• Take ownership of issues until resolution.
• Co-ordinate during major incidents with the Incident Management team.
• Work in a rotational 24/7 support model.

Skills

Technical support skills

Customer service experience

Ability to multitask

Excellent phone skills

Tools

Service Now

Job description

A service desk solutions provider in the United States is seeking candidates for a role requiring 7-8 years of experience in technical support. The successful applicant will field requests via phone and email, provide timely resolution, and handle multiple tasks effectively in a fast-paced environment. Professional demeanor and customer service experience are strongly desired. Availability for 24/7 rotational shifts is also necessary.