Senior Technical Support Manager — 24/7 Network Operations

No Limit Staffing, Inc.; Saint Petersburg (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A staffing agency in technology solutions is seeking a qualified individual to manage and mentor a 24/7 technical support team. Responsibilities include ensuring the operational uptime of customer products, managing multiple technical projects, and maintaining the corporate enterprise network. Ideal candidates will have 8+ years in technical roles, experience with voice and data networks, and strong client service skills. This role emphasizes effective communication and accountability within the team.

Qualifications

• 8+ years of related technical experience with at least three years managing technical teams.
• 4+ years of Voice/Data Network specific experience.
• Strong understanding of Voice over IP principles.

Responsibilities

• Manage and mentor a 24/7 Tech Support team, focusing on accountability.
• Ensure stable operation of the corporate enterprise network.
• Provide clear instructions and status reports to clients and team.

Skills

Network & Infrastructure troubleshooting

Excellent Client Service Skills

Proficiency in MS Office

Metrics focus

Knowledge of LAN/WAN

Knowledge of cloud providers (AWS, Azure)

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Cisco switches, routers, and firewalls

Asterisk

Cisco Call Manager

VPN

Job description

A staffing agency in technology solutions is seeking a qualified individual to manage and mentor a 24/7 technical support team. Responsibilities include ensuring the operational uptime of customer products, managing multiple technical projects, and maintaining the corporate enterprise network. Ideal candidates will have 8+ years in technical roles, experience with voice and data networks, and strong client service skills. This role emphasizes effective communication and accountability within the team.