Technical Support Specialist

Smart IMS Inc; Mechanicsburg (Cumberland County); On-site; USD 34,000 - 48,000; Full time

Job summary

cyberThink is seeking a Technical Support Specialist to join our onsite team in Mechanicsburg, PA for an 8–9 month contract. The role supports PSDC SCCM, Airwatch, VDI, and inmate environments, performing hardware and software troubleshooting and end-user assistance.

You will assist with SCCM deployments, packaging, OSD task sequences, and system integration, while reviewing needs with IT staff and users. The position requires hands-on support, strong problem solving, and the ability to work

Qualifications

• 3rd level support analyst for PSDC SCCM, Airwatch, VDI and inmate environments.
• Troubleshoots hardware and software escalations; collaborates with IT staff and end users.
• Assists with SCCM deployments, packaging, OSD sequences, and system integration.

Responsibilities

• Provide instruction for processes and problem resolution.
• Maintain OSD task sequences and related packages.
• Review hardware/software purchases and assess IT requirements.
• Support Airwatch, VDI, and inmate environments daily tasks.
• Perform interoperability tests on OS, network, and applications.

Skills

Troubleshooting

User support

Communication

Tools

SCCM

Airwatch

VDI

Job description

Job Title: Technical Support Specialist
Duration (Contract): 8-9 Months
Client Location: Mechanicsburg, PA 17050

Location Preference: Onsite

Job Description:

Required Skills, Experiences, Education and Competencies:

• This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoots and assists with hardware and software support escalations.
• Works with IT Support staff and End Users as needed.
• Provide instruction for processes and problem resolution.
• Assist and supports SCCM deployments, packaging applications, and other SCCM tasks.
• Maintains Operating System Deployment (OSD) task sequences and relative packages.

Supports the Airwatch console environment with managing assets and objects.

• Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.
• Supports the Inmate environment with general troubleshooting, image testing, and customizations.
• Reviews and recommends hardware and software purchases and system integration/installation.
• Works with users to determine needs and specify IT requirements.
• Assess capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
• Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.
• These include, analysing security services and directory services.
• Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.