Desktop Specialist

Dale WorkForce Solutions; Lancaster (Lancaster County); On-site; USD 34,000 - 44,000; Full time

Job summary

healthcare company in Lancaster, PA is seeking a Desktop Specialist for a 3-month contract to hire on-site. Responsibilities include handling help desk tickets, hardware/software support, and user onboarding while maintaining documentation and knowledge base.

Ideal candidates have a high school diploma, proven help desk experience, and strong troubleshooting skills. Microsoft icon certifications are a plus, with on-site work and a competitive hourly wage of $25–$32/hour.

Qualifications

• Minimum high school diploma; MCP or equivalent certifications preferred.
• Proven experience in a help desk or technical support role.
• Solid knowledge of computer systems, mobile devices, and basic troubleshooting.
• Excellent communication to explain tech issues to non-technical users.
• Experience with remote troubleshooting and support tools.
• Ability to manage multiple tickets in a fast-paced environment.
• A+ Certification is a plus.

Responsibilities

• Respond to help desk requests via phone, email, or ticketing system and resolve hardware, software, and network issues.
• Diagnose and troubleshoot technical problems; escalate when needed.
• Install, configure, and support software, operating systems, and hardware devices.
• Maintain accurate incident and service request records in the ticketing system.
• Assist with user onboarding, including setting up equipment and accounts.
• Ensure timely completion of service requests and tasks; provide remote support as needed.
• Collaborate with IT team to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and resolutions.

Skills

Help desk experience

Technical troubleshooting

Windows familiarity

Active Directory & Office 365

A+ Certification

Education

High school diploma or equivalent

Microsoft Certified Professional (MCP) or equivalent

Job description

Client: healthcare company

Job: Desktop Specialist

Duration: 3-month contract to hire

Location: Lancaster, PA, on-site supporting local offices

Pay: $25-$32\/-hr W2

Key Responsibilities

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.
• Install, configure, and support various software applications, operating systems, and hardware devices.
• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.
• Assist with user onboarding, including setting up new equipment and configuring user accounts.
• Ensure the timely and accurate completion of all service requests and tasks.
• Provide remote support and assistance as needed, ensuring minimal disruption to users.
• Collaborate with other IT team members to identify recurring issues and implement solutions.
• Maintain a knowledge base of common issues and solutions for future reference.
• Stay up-to-date with the latest technology trends, tools, and techniques to provide efficient and effective support.

Qualifications

• High school diploma or equivalent; additional technical certifications (e.g., Microsoft Certified Professional) are a plus.
• Proven experience as a Help Desk Technician or in a similar technical support role.
• Strong knowledge of computer systems, mobile devices, and technical troubleshooting.
• Excellent communication skills with the ability to explain complex technical issues to non-technical users.
• Experience with remote troubleshooting and support tools.
• Ability to work in a fast-paced environment and manage multiple support requests simultaneously.
• Strong problem-solving skills and attention to detail.
• A+ Certification

Preferred Skills And Experience

• Familiarity with Windows environments.
• Basic knowledge of networking principles and protocols.
• Experience working with Active Directory and Office 365.
• Familiarity with ticketing systems and IT management tools.