Senior IT Support Analyst — SCCM, VDI & AirWatch

My3tech; Mechanicsburg (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

My3tech is seeking a 3rd level Support Analyst in Mechanicsburg, PA to provide advanced support for PSDC SCCM, Airwatch, VDI, and Inmate environments. You will troubleshoot escalations, guide IT staff and end users, and assist with deployments and OS deployment sequences.

Responsibilities include evaluating hardware/software needs, contributing to system integration, and testing interoperability of OS, network, and applications. At least 3 years of relevant experience is required.

Qualifications

• At least 3 years of relevant experience.
• Experience with Windows-based IT environments and deployment tooling.
• Ability to provide instruction for processes and problem resolution.

Responsibilities

• Provides 3rd level support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoots hardware and software escalations; supports IT staff and end users.
• Assists with SCCM deployments and manages OSD task sequences.
• Assesses IT needs and recommends hardware/software purchases.
• Tests interoperability of OS, network, and application software.

Skills

SCCM

Airwatch

VDI

End users support

Troubleshooting

IT operations

Tools

SCCM deployments

OSD task sequences

Inmate environment tech

Job description

My3tech is seeking a 3rd level Support Analyst in Mechanicsburg, PA to provide advanced support for PSDC SCCM, Airwatch, VDI, and Inmate environments. You will troubleshoot escalations, guide IT staff and end users, and assist with deployments and OS deployment sequences.

Responsibilities include evaluating hardware/software needs, contributing to system integration, and testing interoperability of OS, network, and applications. At least 3 years of relevant experience is required.