Desktop Support Specialist

ATC; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

A technology services company based in Dauphin County is looking for an Associate-level IT professional responsible for supporting various devices, ensuring compliance, and managing incident queues. This contract position requires documentation of issue resolution and collaboration with cross-functional teams. Ideal candidates will have a background in IT service support.

Qualifications

• Experience in supporting various devices like workstations and laptops.
• Knowledge of device compliance and tracking for updates.
• Ability to monitor and resolve incident queues and support tickets.

Responsibilities

• Support workstations, laptops, Macs, and peripherals.
• Maintain device compliance and health.
• Assist customers and monitor incident queues.
• Keep all support tickets up to date and well documented.
• Provide documentation on issue resolution for other teams.
• Monitor and report PC issues and escalation; work with SCCM, Active Directory, Security, and IT Service Desk.

Job description

Contract Duration: 1 year with extensions

Job Description

• Responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.).
• Responsible for maintaining device compliance and health; this includes tracking down PCs that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
• Monitor incident queues for issues and take ownership and assist customers as required.
• Keep all support tickets up to date and well documented.
• As required, provide documentation on issue resolution for other teams.
• Monitor and report on PC issues, escalation; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology and Administrative

Industries

• Information Technology & Services
• Administrative and Support Services
• IT System Training and Support