DOC - SA1 A4 SC2 Support Analyst III

My3tech; Mechanicsburg (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

My3tech is seeking a 3rd level Support Analyst in Mechanicsburg, PA to provide advanced support for PSDC SCCM, Airwatch, VDI, and Inmate environments. You will troubleshoot escalations, guide IT staff and end users, and assist with deployments and OS deployment sequences.

Responsibilities include evaluating hardware/software needs, contributing to system integration, and testing interoperability of OS, network, and applications. At least 3 years of relevant experience is required.

Qualifications

• At least 3 years of relevant experience.
• Experience with Windows-based IT environments and deployment tooling.
• Ability to provide instruction for processes and problem resolution.

Responsibilities

• Provides 3rd level support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoots hardware and software escalations; supports IT staff and end users.
• Assists with SCCM deployments and manages OSD task sequences.
• Assesses IT needs and recommends hardware/software purchases.
• Tests interoperability of OS, network, and application software.

Skills

SCCM

Airwatch

VDI

End users support

Troubleshooting

IT operations

Tools

SCCM deployments

OSD task sequences

Inmate environment tech

Job description

Purpose:

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments.

Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed. Provide instruction for processes and problem resolution.

Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects. Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.

Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

At least 3 years of relevant experience.

Required

3

Years