Customer Support Specialist

Mass General Brigham; Raleigh (NC); Remote; USD 66,000 - 94,000; Full time

Benefits offered by this job

Mentorship programs

Benefits package

Job summary

Mass General Brigham in Raleigh, NC seeks a commercially minded Customer Support Specialist who can turn Freshdesk and Omnichannel Support into scalable revenue. You will own projects and collaborate with a team that has your back.

Pay starts 66,000–94,000, with a mentorship-driven path from mid-level to lead and a benefits package. The role requires relocation to Raleigh or remote work within the US, offering growth and strong market-aligned compensation.

Qualifications

• A point of view, held loosely and defended well.
• Willingness to relocate to Raleigh, NC, or to make remote work
• Curiosity and a continuous drive to sharpen your sales marketing craft.
• A communicator who writes the meeting recap nobody asked for but everyone reads.

Responsibilities

• Wire First Call Resolution and Negotiation together so marketing hands sales clean leads
• Translate Freshdesk dashboards into stories the sales floor actually uses
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Hand marketing the field intel that sharpens next quarter's ads
• Brief the Customer Support Specialist team on what's working in this week's market
• Stand up a Ticket Management-driven scoring model the whole team believes
• Carry the brand voice into every cold call and every caption

Skills

Relocation flexibility

Strong communicator

Sales/marketing craft

Written communication

Job description

We need a commercially minded Customer Support Specialist who can turn Freshdesk and Omnichannel Support into repeatable, scalable revenue. Here you'll combine 5 years of know-how with $66,000 - $94,000, full project ownership, and a team that has your back.

Key Responsibilities

• Wire First Call Resolution and Negotiation together so marketing hands sales clean leads
• Translate Freshdesk dashboards into stories the sales floor actually uses
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Hand marketing the field intel that sharpens next quarter's ads
• Brief the Customer Support Specialist team on what's working in this week's market
• Stand up a Ticket Management-driven scoring model the whole team believes
• Carry the brand voice into every cold call and every caption

What You'll Bring

• A point of view, held loosely and defended well
• Willingness to relocate to Raleigh, NC, or to make remote work
• Curiosity and a continuous drive to sharpen your sales marketing craft
• A communicator who writes the meeting recap nobody asked for but everyone reads

Mass General Brigham is a Raleigh, NC-based company on a delightfully-weird path to redefine the sales marketing industry. We move fast on Ticket Management but slow down whenever someone says they feel rushed past good judgment.

Pay starts strong at $66,000 - $94,000, mentorship runs deep, and the road from mid-level to lead is paved with real benefits.

We bumped the date today, signaling this Customer Support Specialist search is ongoing.