Remote Tech Support Specialist - Freshdesk & CRM Growth

Egreenservices; Greensboro (NC); Remote; USD 41,000 - 58,000; Full time

Job summary

Enterprise Products Partners in Greensboro, NC, or remote, is hiring a Technical Support Specialist to own outcomes with Freshdesk and deliver reliable customer support on a flexible schedule.

You will help keep forecasts meaningful, track pricing dynamics in NC, and build a Freshdesk-driven scoring model that the team believes in. A mentor, benefits, and growth opportunities accompany the role.

Qualifications

• 1+ years of Freshdesk experience.
• Willingness to relocate to Greensboro, NC, or work remotely.
• Strong time management and customer-facing skills.

Responsibilities

• Keep CRM forecasts accurate and meaningful.
• Monitor competitor pricing across NC.
• Develop an Freshdesk-driven scoring model the team trusts.
• Manage paid search, social, and email programs end to end.
• Automate outbound efforts using CS and Knowledge Base tools.

Tools

Freshdesk

Job description

Enterprise Products Partners in Greensboro, NC, or remote, is hiring a Technical Support Specialist to own outcomes with Freshdesk and deliver reliable customer support on a flexible schedule.

You will help keep forecasts meaningful, track pricing dynamics in NC, and build a Freshdesk-driven scoring model that the team believes in. A mentor, benefits, and growth opportunities accompany the role.