Technical Support Specialist

Egreenservices; High Point (NC); On-site; USD 62,000 - 92,000; Full time

Job summary

Energy Partners LLC in High Point, NC is seeking a Technical Support Specialist who delivers seamless Live Chat support that buyers rarely notice. The role comes with a $62,000 - $92,000 annual quota and a mid-level stake in where Energy Partners LLC heads next.

You will manage mid-level calls, set weekly cadences, forecast quotas, and handle event sponsorships and lead-capture programs in the High Point area.

Qualifications

• 3+ years of relevant experience
• Proficiency with Freshdesk or similar support systems
• Ability to manage competing priorities and deadlines

Responsibilities

• Read the room on every mid-level call and adjust the close
• Set the weekly cadence that keeps Energy Partners LLC reps accountable
• Manage event sponsorships and lead-capture programs across High Point, NC
• Carry a $62,000 - $92,000-tier quota and the playbook to hit it
• Pair Net Promoter Score insight with gut feel to rank the hottest leads

Skills

Freshdesk

Attention to detail

Escalation Management

Job description

Energy Partners LLC wants a Technical Support Specialist who knows that the best Live Chat Support is the kind a buyer never notices working. This is $62,000 - $92,000 for 4 years of Attention to Detail, a contract schedule, and a mid-level stake in where Energy Partners LLC heads next.

Key Responsibilities

• Read the room on every mid-level call and adjust the close
• Set the weekly cadence that keeps Energy Partners LLC reps accountable
• Pair a $62,000 - $92,000 quota with the discipline to forecast it straight
• Manage event sponsorships and lead-capture programs across High Point, NC
• Pair Net Promoter Score insight with gut feel to rank the hottest leads
• Carry a $62,000 - $92,000-tier quota and the playbook to hit it

What You'll Bring

• Practical command of Freshdesk, with bonus points for Escalation Management
• Ability to thrive both independently and as part of a tight-knit team
• Judgment seasoned by at least 3 years of real consequences
• Demonstrated ability to manage competing priorities under tight deadlines
• An Energy Partners LLC mindset: scrappy today, scalable tomorrow

Energy Partners LLC is an oddball-friendly, customer-obsessed sales marketing company proudly built in High Point, NC. Learning out loud is encouraged here, so share the Account Management rabbit hole you fell down yesterday.

Start strong at $62,000 - $92,000, grow with a mentor, settle into benefits, and enjoy flexibility that finally fits High Point.

Re-dated this morning, Energy Partners LLC continues hiring for the Technical Support Specialist role.