Technical Support Specialist

Akkodis; Folsom (CA); On-site; USD 34,440 - 37,195; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

Akkodis is seeking a Technical Support Specialist to provide on-site support in Folsom, California. The role involves frontline technical support for enterprise systems, ensuring high availability, and excellent customer service. The ideal candidate will have strong experience in IT Service Desk operations.

Key responsibilities include troubleshooting hardware, software, and network issues, managing support tickets, and ensuring system monitoring. The position offers a pay range of $25-$27 per hour.

Qualifications

• 2–5 years of experience in IT Service Desk / Technical Support / NOC Support.
• Strong knowledge of Windows OS, Active Directory, Microsoft 365.
• Experience with ticketing systems (ServiceNow, Jira, or similar).

Responsibilities

• Provide phone-based technical support for customers and system users.
• Log, track, and manage support tickets using enterprise ticketing tools.
• Troubleshoot hardware, software, and network issues.

Skills

IT Service Desk experience

Windows OS knowledge

Active Directory

Microsoft 365

Strong communication skills

Customer service skills

Tools

ServiceNow

Jira

Job description

Overview

Akkodis is seeking a Technical Support Specialist on-site in Folsom, California, United States, for a Contract Position in the United States.

Pay Range

Pay Range: $25-$27 /hr. (The rate may be negotiable based on experience, education, geographic location, and other factors)

Job Description

We are seeking a Support Technician to join a Biometric Systems Hosted Services Support Center. This role is responsible for providing frontline technical support for enterprise systems, ensuring high availability, timely incident resolution, and excellent customer service. The ideal candidate will have strong experience in IT Service Desk operations, incident management, troubleshooting, and system monitoring, along with the ability to work in a fast-paced 24/7 environment.

Key Responsibilities

• Provide phone-based technical support for customers and system users
• Log, track, and manage support tickets using enterprise ticketing tools
• Troubleshoot hardware, software, and network issues for desktops, laptops, and peripherals
• Perform incident triage, escalation, and follow-up with engineering teams
• Provide regular case status updates to stakeholders
• Conduct daily system and data center monitoring checks and report issues
• Support software deployments, releases, and patch management activities
• Assist with installation, repair, and maintenance of IT systems and applications
• Troubleshoot authentication issues including Azure AD and MFA support
• Analyze system alerts, logs, and performance issues for troubleshooting
• Document procedures and contribute to SOPs and knowledge base articles

Required Skills & Experience

• 2–5 years of experience in IT Service Desk / Technical Support / NOC Support
• Strong knowledge of Windows OS, Active Directory, Microsoft 365
• Experience with ticketing systems (ServiceNow, Jira, or similar)
• Strong understanding of incident management and troubleshooting processes
• Experience supporting enterprise end users in production environments
• Excellent communication and customer service skills

How to Apply

If you are interested in this role, you can apply now. For other opportunities available at Akkodis, or any questions, please contact Sahil Mav i at [phone] or [e-mail]

Equal Opportunity Employer/Veterans/Disabled.

Benefits

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Privacy Notice

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.