Technical Support Specialist

Akkodis; Phoenix (AZ); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Paid leave

Holiday pay

Job summary

A leading staffing and consulting firm is seeking a Technical Support Specialist for a contract position based in Phoenix, AZ. The role involves providing assistance via phone and email, troubleshooting issues with VMware and operating systems, and maintaining high customer service standards. Compensation ranges from $25 to $30 per hour based on experience and qualifications. This is an opportunity for candidates looking to start their career in technical support.

Qualifications

• 0–2 years of experience in technical support or a related area.
• Familiarity with commonly used IT concepts, practices, and procedures.

Responsibilities

• Provide technical assistance via phone, email, and in-person requests.
• Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting.
• Document, track, and monitor incidents to ensure timely resolution.
• Collaborate with team members to identify recurring issues and recommend improvements.

Skills

Technical Support

Customer Service

VMware Administration

Windows System Administration

Linux System Administration

Basic Scripting

Education

Associate’s degree in a related field

Job description

Overview

Akkodis is seeking a Technical Support Specialist for a 6+ contract position with a client located in Phoenix, AZ.

Pay Range: $25/hr - $30/hr (The rate may vary based on experience, education, geographic location, and other factors.)

Position Responsibilities

• Provide technical assistance via phone, email, and in-person requests.
• Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting.
• Document, track, and monitor incidents to ensure timely resolution.
• Collaborate with team members to identify recurring issues and recommend improvements.
• Follow established procedures and guidelines to perform job functions.
• Maintain a high level of customer service and professionalism.

Qualifications

• Associate’s degree in a related field preferred.
• 0–2 years of experience in technical support or a related area.
• Familiarity with commonly used IT concepts, practices, and procedures.
• VMware administration
• Windows and Linux system administration
• Basic scripting (e.g., PowerShell, Bash)
• Customer service and support experience

Additional Information

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Benefits may vary by location and employment type. Paid leave and holiday pay are available where applicable, in accordance with federal, state, or local laws. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records by federal, state, and local laws and/or security clearance requirements, including, as applicable, the California Fair Chance Act and related ordinances.