Tech Support Specialist with Audio Visual Exp

Akkodis; Houston (TX); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid leave

Job summary

Akkodis is seeking a Tech Support Specialist with Audio Visual experience in Houston, TX. The role is on-site, focusing on Windows/Mac, AV systems, and collaboration tools, with potential travel to client sites.

You will troubleshoot hardware, software, and network issues, while providing remote hands support as guided by our network operations team. The ideal candidate has 2+ years of on-site support or related degree, strong communication, and a collaborative mindset.

Qualifications

• 2+ years of on-site technical support experience or degree in related discipline.
• Excellent communication skills and team-oriented mindset.
• Self-motivated, organized, detail oriented and able to multi-task.
• Desire to learn and build a career in technical support with AV exposure.

Responsibilities

• Provide on-site and remote support to customers as needed across coverage locations.
• Troubleshoot PC, MAC, AV, and network connectivity issues.
• Manage ServiceNow tickets and adhere to SLAs.
• Support Windows, macOS, and Microsoft 365 apps.
• Handle asset management from acquisition to disposal.
• Install, configure, relocate and troubleshoot printers.
• Assist with event and meeting support on-site or off-site.
• Occasional travel to other locations or client sites.
• Support Crestron devices, Microsoft Surface Hub, and Teams Rooms connectivity.

Skills

Excellent communication

Team mentality

Multitasking

Self-motivation

Organization

Education

Degree in related discipline

Job description

Akkodis is seeking Tech Support Specialist with Audio Visual Exp in Houston TX 77010. Ideally Looking for someone with 2+ years of on-site technical support experience, or degree in related discipline along with Audio Visual Exp.

Pay Range

Pay Range: $30/hour - $32/hour. on w2 The rate may be negotiable based on exper.ience, education, geographic location, and other factors.

Responsibilities

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• Occasional after-hour support may be required.
• Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network.

Qualifications

• 2+ years of on-site technical support experience, or degree in related discipline
• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

For other opportunities available at Akkodis go to www.akkodis.com

If you have questions about the position, please contact Mohammed Irfan Murtuza at [e-mail]

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers