Enterprise IT Support Technician | 24/7 On-Site in Folsom

Akkodis; Folsom (CA); On-site; USD 34,440 - 37,195; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Job summary

Akkodis is seeking a Technical Support Specialist to provide on-site support in Folsom, California. The role involves frontline technical support for enterprise systems, ensuring high availability, and excellent customer service. The ideal candidate will have strong experience in IT Service Desk operations.

Key responsibilities include troubleshooting hardware, software, and network issues, managing support tickets, and ensuring system monitoring. The position offers a pay range of $25-$27 per hour.

Qualifications

• 2–5 years of experience in IT Service Desk / Technical Support / NOC Support.
• Strong knowledge of Windows OS, Active Directory, Microsoft 365.
• Experience with ticketing systems (ServiceNow, Jira, or similar).

Responsibilities

• Provide phone-based technical support for customers and system users.
• Log, track, and manage support tickets using enterprise ticketing tools.
• Troubleshoot hardware, software, and network issues.

Skills

IT Service Desk experience

Windows OS knowledge

Active Directory

Microsoft 365

Strong communication skills

Customer service skills

Tools

ServiceNow

Jira

Job description

Akkodis is seeking a Technical Support Specialist to provide on-site support in Folsom, California. The role involves frontline technical support for enterprise systems, ensuring high availability, and excellent customer service. The ideal candidate will have strong experience in IT Service Desk operations.

Key responsibilities include troubleshooting hardware, software, and network issues, managing support tickets, and ensuring system monitoring. The position offers a pay range of $25-$27 per hour.