Customer Support Specialist

Akkodis; Irvine (CA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Commuter benefits

Job summary

A leading technology service provider is seeking a Technical Service Administrator for a customer support role in Irvine, CA. This position involves processing service notifications, resolving billing discrepancies, and collaborating with various teams to ensure efficient equipment handling. Candidates should have at least 1 year of experience in customer service or technical service, and proficiency in MS Office is essential. Competitive pay of $20–$22/hr. for a 3-6 month contract with possible extension.

Qualifications

• 1+ year in customer service, technical service, or logistics with data entry experience.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Process SAP notifications for repairs, exchanges, loaners, and service parts.
• Assist with ownership changes and verify documentation accuracy.
• Research and resolve service billing discrepancies.
• Coordinate with repair, shipping, and inventory teams.
• Generate DP90 billings and quotes for non-warranty repairs.

Skills

Customer service

Technical service

Data entry

Strong organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

SAP

Oracle

Sage

Salesforce

MS Office

Job description

Technical Service Administrator (Customer Support)

Akkodis is seeking a Technical Service Administrator for a contract opportunity with a client in Irvine, CA (100% onsite).

Terms

• 3-6 months Contract (With possible extension)
• Irvine, CA - Onsite
• Pay: $20–$22/hr.
• Process SAP notifications for repairs, exchanges, loaners, and service parts.
• Assist with ownership changes and verify documentation accuracy.
• Research and resolve service billing discrepancies.
• Coordinate with repair, shipping, and inventory teams to ensure timely equipment processing and accurate serial tracking.
• Generate DP90 billings and quotes for non-warranty repairs.
• Maintain the loaner pool and monitor return activity.
• Process consignments and returns, correct discrepancies with receiving team.
• Support capitalization of serialized loaner equipment.
• Collaborate with technical support, customer service, accounting, and operations to ensure smooth order flow and extended warranty processing.
• Run reports and monitor outgoing repairs to ensure timely notification processing.
• Maintain professional relationships and comply with company policies and procedures.

Qualifications

• High school diploma or equivalent required.
• 1+ year in customer service, technical service, or logistics with data entry experience.
• SAP, Oracle, Sage, or Salesforce or any ERP tool experience preferred.
• Proficient in MS Office (Word, Excel, Outlook, PowerPoint).
• Strong organizational, typing, and communication skills.

Apply

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at [e-mail]

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

Legal Information

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance