Technical Support Specialist

Manufacturing Advantage; Atlantic City (NJ); Sur place; USD 66 000 - 105 000; Plein temps

Avantages offerts par ce poste

Mentorship

Benefits

Growth opportunities

Résumé du poste

Manufacturing Advantage in Atlantic City, NJ is seeking a Technical Support Specialist who can drive collaboration, own what you ship, and champion our Live Chat approach. The role pays $66,000-$105,000 annually and rewards customer onboarding excellence paired with Intercom mastery.

You will build campaigns, run discovery calls, upsell, and mentor junior reps while owning the Atlantic City territory with a values-driven sales mindset.

Qualifications

• Bias toward action balanced by patience.
• Verbal communication with onboarding polish.
• Ability to translate jargon into plain English.
• Entrepreneurial mindset and eagerness to learn.
• Storytelling to turn data into decisions.

Responsabilités

• Build the campaign calendar that keeps Atlantic City, NJ pipeline full year-round.
• Dig into Persuasion funnels and fix the step where buyers vanish.
• Run discovery calls that uncover budget without asking for it.
• Sell the quietly-excellent roadmap, not just today's feature set.
• Walk the Atlantic City, NJ territory and know it better than the map.
• Find the values-led hook that makes Atlantic City, NJ prospects lean in.
• Coach junior reps through their first underdog-spirited negotiation.

Connaissances

Verbal Communication

Customer Onboarding

Plain English

Entrepreneurial Attitude

Storytelling

Intercom Mastery

Outils

Intercom

Description du poste

We built the Technical Support Specialist seat at Manufacturing Advantage for someone who can sell at $66,000 - $105,000 stakes and coach the team that follows. This position rewards Customer Onboarding and Intercom mastery with $66,000 - $105,000, team collaboration, and ownership of what you ship.

Key Responsibilities

• Build the campaign calendar that keeps Atlantic City, NJ pipeline full year-round
• Dig into Persuasion funnels and fix the step where buyers vanish
• Run discovery calls that uncover budget without asking for it
• Sell the quietly-excellent roadmap, not just today's feature set
• Walk the Atlantic City, NJ territory and know it better than the map
• Find the values-led hook that makes Atlantic City, NJ prospects lean in
• Coach junior reps through their first underdog-spirited negotiation

What You'll Bring

• A deeply-bought-in bias toward action, balanced by knowing when to wait
• Verbal Communication fundamentals plus the Customer Onboarding polish clients notice
• A communication style that translates jargon back into plain English
• An entrepreneurial attitude and eagerness to learn new skills
• Storytelling instincts that turn data into a decision

You won't find Manufacturing Advantage on every billboard, but inside sales marketing circles across NJ, this quality-obsessed team is well known. Our Atlantic City team treats every retro like a chance to quietly upgrade how we operate.

The headline reads $66,000 - $105,000; the fine print is all upside, mentorship, benefits, and freedom to grow your Live Chat Support.

We are prioritizing Upselling talent right now and reviewing resumes as they arrive.

We open the Technical Support Specialist role today and close it once we meet the right person, so hurry.