Technical Support Specialist

Social Innovation Lab; Newark (DE); On-site; USD 94,000 - 123,000; Full time

Job summary

Social Innovation Lab in Newark, DE is seeking a Technical Support Specialist focused on sales marketing growth. The role emphasizes building demand, nurturing accounts, and closing business to fuel growth.

The package includes a $94,000–$123,000 yearly range and room to lead and grow within a nimble Newark startup. The team leverages Salesforce Service Cloud, Five9, and Knowledge Base Management, offering mentorship, flexibility, and clear growth opportunities as the company expands in Newark,

Qualifications

• Chase the sales marketing whitespace no rep in DE has worked.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Craft messaging tailored to sales marketing buyers and decision-makers.
• Draft the cold-outreach copy that survives a senior buyer's inbox.
• Turn cold sales marketing leads into signed deals across Newark, DE.
• Find the joyfully-rigorous hook that makes Newark, DE prospects lean in.
• Build territory plans that maximize coverage across Newark, DE.

Responsibilities

• Chase the sales marketing whitespace no rep in DE has worked.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Craft messaging tailored to sales marketing buyers and decision-makers.
• Draft the cold-outreach copy that survives a senior buyer's inbox.
• Turn cold sales marketing leads into signed deals across Newark, DE.
• Find the joyfully-rigorous hook that makes Newark, DE prospects lean in.
• Build territory plans that maximize coverage across Newark, DE.

Skills

Sales Marketing Experience

Salesforce Service Cloud

Five9

Goal Setting

Collaboration

Tools

Salesforce Service Cloud

Five9

Knowledge Base Management

Job description

Picture yourself as a Technical Support Specialist who builds demand, nurtures accounts, and closes business that fuels our growth. If you have 5 years in sales marketing, this full-time job offers $94,000 - $123,000 plus the room to lead and grow.

Key Responsibilities

• Chase the sales marketing whitespace no rep in DE has worked
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Draft the cold-outreach copy that survives a senior buyer's inbox
• Turn cold sales marketing leads into signed deals across Newark, DE
• Find the joyfully-rigorous hook that makes Newark, DE prospects lean in
• Build territory plans that maximize coverage across Newark, DE

What You'll Bring

• Real Salesforce Service Cloud chops, plus the Five9 curiosity to keep growing
• Track record that proves you can impact-driven ship under deadline pressure
• 7+ years putting Goal Setting to work in a sales marketing setting
• Solid Five9 grounding, plus Knowledge Base Management you can pick up on the fly
• A collaborator who makes the senior review feel less like an exam
• Senior fluency in Continuous Learning, with Goal Setting on your roadmap

A nimble startup out of Newark, Social Innovation Lab is rethinking what sales marketing software can be. We default to writing things down so the whole sales marketing team stays in the loop without endless meetings.

We pay $94,000 - $123,000 for this sales marketing position and back it with mentorship, flexibility, and real growth opportunities.

The Social Innovation Lab team is expanding in Newark, DE this quarter, and this seat is part of that growth.