Customer Support Specialist

Energy Innovation Corp; Edison (NJ); Hybrid; USD 106,000 - 163,000; Full time

Benefits offered by this job

Equity

Mentorship program

Flexible remote options

Job summary

Business Excellence Partners, based in Edison, NJ, seeks a Senior Customer Support Specialist to shape how the sales marketing team operates and to own the onboarding and client success process. This role offers flexibly remote options and equity, with a mentorship program designed to help you reach the next senior level.

As part of the Edison HQ, you will work with builders and problem-solvers who value action and autonomy, delivering messaging, dashboards, and KPI-driven outcomes that impact

Qualifications

• 5+ years of demand-generation experience.
• Craft messaging for sales/marketing buyers and decision-makers.
• Onboard new sales/marketing clients to ensure retention.
• Set and monitor KPIs tied to revenue, retention, and CAC.
• Convert webinar attendees into demos within 48 hours.
• Translate initiative dashboards into actionable stories for the sales floor.

Responsibilities

• Craft compelling messaging tailored to sales marketing buyers and decision-makers.
• Walk new sales marketing clients through onboarding so they stick around.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Beat last quarter's $106,000 - $163,000 number without burning the pipeline.
• Qualify hard, so the senior team only chases real money.
• Strong command of Problem Solving, with 5 of demand-generation experience.
• Convert webinar attendees into sales marketing demos within 48 hours.
• Translate Initiative dashboards into stories the sales floor actually uses.

Skills

Demand generation

Stakeholder alignment

Communication

Problem solving

Job description

Demand generation is messy, human, and rarely linear, which is why Business Excellence Partners's Customer Support Specialist opening rewards autonomy-rich thinkers over checklist followers. Rare is the senior opening that pairs $106,000 - $163,000 with the freedom to shape sales marketing work the way this Edison one does.

Key Responsibilities

• Craft compelling messaging tailored to sales marketing buyers and decision-makers
• Walk new sales marketing clients through onboarding so they stick around
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Beat last quarter's $106,000 - $163,000 number without burning the pipeline
• Qualify hard, so the senior team only chases real money
• Strong command of Problem Solving, with 5 of demand-generation experience
• Convert webinar attendees into sales marketing demos within 48 hours
• Translate Initiative dashboards into stories the sales floor actually uses

What You'll Bring

• The diplomacy to align stakeholders who don't agree yet
• A communication style that translates jargon back into plain English
• Comfort with freelance arrangements and the rhythms of a forward-thinking workplace
• The kind of curiosity that reads the docs before asking
• Curiosity that outpaces your current job description
• The grit to debug at 4pm on a Friday without complaint

Our Edison, NJ headquarters is home to a bias-to-action group of builders, designers, and problem-solvers at Business Excellence Partners. As a senior Customer Support Specialist, you'll have a real voice in shaping how the sales marketing team operates.

Secure $106,000 - $163,000, flexible remote options, equity, and a mentorship program designed to help you reach the next senior.

Right now, today, this seat at Business Excellence Partners is genuinely empty and waiting.