Technical Support & Onboarding Lead — Upsell & Coaching

Manufacturing Advantage; Atlantic City (NJ); On-site; USD 66,000 - 105,000; Full time

Benefits offered by this job

Mentorship

Benefits

Growth opportunities

Job summary

Manufacturing Advantage in Atlantic City, NJ is seeking a Technical Support Specialist who can drive collaboration, own what you ship, and champion our Live Chat approach. The role pays $66,000-$105,000 annually and rewards customer onboarding excellence paired with Intercom mastery.

You will build campaigns, run discovery calls, upsell, and mentor junior reps while owning the Atlantic City territory with a values-driven sales mindset.

Qualifications

• Bias toward action balanced by patience.
• Verbal communication with onboarding polish.
• Ability to translate jargon into plain English.
• Entrepreneurial mindset and eagerness to learn.
• Storytelling to turn data into decisions.

Responsibilities

• Build the campaign calendar that keeps Atlantic City, NJ pipeline full year-round.
• Dig into Persuasion funnels and fix the step where buyers vanish.
• Run discovery calls that uncover budget without asking for it.
• Sell the quietly-excellent roadmap, not just today's feature set.
• Walk the Atlantic City, NJ territory and know it better than the map.
• Find the values-led hook that makes Atlantic City, NJ prospects lean in.
• Coach junior reps through their first underdog-spirited negotiation.

Skills

Verbal Communication

Customer Onboarding

Plain English

Entrepreneurial Attitude

Storytelling

Intercom Mastery

Tools

Intercom

Job description

Manufacturing Advantage in Atlantic City, NJ is seeking a Technical Support Specialist who can drive collaboration, own what you ship, and champion our Live Chat approach. The role pays $66,000-$105,000 annually and rewards customer onboarding excellence paired with Intercom mastery.

You will build campaigns, run discovery calls, upsell, and mentor junior reps while owning the Atlantic City territory with a values-driven sales mindset.