Customer Success Manager

Energy Innovation Corp; Newark (NJ); On-site; USD 120,000 - 177,000; Full time

Job summary

Production Partners Inc in Newark, NJ, is hiring a Customer Success Manager for a full-time role. The position centers on managing ticket flow, handling complaints, and driving upsell/renewal conversations with existing accounts.

The role emphasizes clear communication across emails, calls, and in-person meetings, with a Newark grounding or quick adaptability to plant roots locally. A growth-oriented environment with milestones is offered.

Qualifications

• 7 years that taught you which corners can be cut.
• A bias toward asking the dumb question before the expensive mistake.
• Confident communicator across email, calls, and in-person meetings.

Responsibilities

• Wire ticket management and complaint handling so marketing hands sales clean leads.
• Chase the sales marketing whitespace no rep in NJ has worked.
• Drive upsell and renewal conversations with existing Production Partners Inc accounts.
• Feed sales the accountability signals that say a buyer is ready now.
• Track pipeline performance and report results to leadership each week.

Skills

Verbal communication

Multi-channel communication

Newark familiarity

Job description

Production Partners Inc is building a full-time revenue team in NJ, and this Customer Success Manager seat is the one that sets the pace. Picture $120,000 - $177,000, a full-time cadence, and 8 years of Verbal Communication translating into a manager seat you actually steer at Production Partners Inc.

Key Responsibilities

• Wire Ticket Management and Complaint Handling together so marketing hands sales clean leads
• Chase the sales marketing whitespace no rep in NJ has worked
• Drive upsell and renewal conversations with existing Production Partners Inc accounts
• Feed sales the Accountability signals that say a buyer is ready now
• Track pipeline performance and report results to leadership each week

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• Comfort working in a fast-paced, fun-loving environment
• A Newark grounding, or the adaptability to plant roots quickly
• An eye for the quality-obsessed detail that separates fine from finished
• Confident communicator across email, calls, and in-person meetings
• 7 years that taught you which corners can be cut

Plenty of firms claim to do sales marketing; Production Partners Inc actually does it, and from Newark no less, with a high-growth stubbornness about quality. Our Newark, NJ team moves at a steady, sustainable pace and protects time for deep, focused Cold Calling work.

Expect a $120,000 - $177,000 base, a growth path with milestones, a mentor who shows up, and benefits that make staying at Production Partners Inc easy.

This req is fresh on our board and getting attention from the hiring team today.