Customer Care Specialist - Tech & Manufacturing

Record UK Ltd; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

ASSA ABLOY Group in Phoenix, AZ seeks a detail-oriented Customer Service Representative to assist customers with information requests, process inquiries, and resolve complaints in a fast-paced, manufacturing-oriented environment.

You will handle RMAs, use CRC Dash, JD Edwards, and Microsoft Office, coordinate with other departments, and uphold ISO 9001/14001 standards while contributing to lean improvements.

Qualifications

• Two to five years of customer service experience, preferably in manufacturing.
• Proficiency in MS Office and order processing software.
• Ability to read English safety and operating instructions.

Responsibilities

• Assist customers with information requests and resolve issues.
• Process inquiries and RMAs; use CRC Dash and related programs.
• Coordinate with other departments to meet customer needs and improve procedures.

Skills

Customer service

Communication

English proficiency

Organizational skills

Problem solving

Mechanical aptitude

Electronics knowledge

Education

High school diploma or GED

Some college or technical training

Tools

Microsoft Office

Order processing software

Inventory software

Database software

Job description

ASSA ABLOY Group in Phoenix, AZ seeks a detail-oriented Customer Service Representative to assist customers with information requests, process inquiries, and resolve complaints in a fast-paced, manufacturing-oriented environment.

You will handle RMAs, use CRC Dash, JD Edwards, and Microsoft Office, coordinate with other departments, and uphold ISO 9001/14001 standards while contributing to lean improvements.