Technical Support Contractor: End-User Solutions

Vingcard; Plano (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading access solutions company located in Plano, Texas is seeking a Customer Support Specialist to provide technical support and resolve inquiries related to ASSA ABLOY products. The ideal candidate will have 2-3 years of experience in customer service or technical support and possess excellent interpersonal skills. This role involves troubleshooting technical issues, managing customer orders, and ensuring timely follow-up on queries. A technical degree is preferred, and familiarity with ERPs is a plus.

Qualifications

• Experience in fast-paced customer service or Technical Support.
• Knowledge of Desktop Support or Networking is preferred.
• Some college coursework up to a 4-year degree is desired.

Responsibilities

• Provide one-call resolution for ASSA ABLOY product lines.
• Monitor order status and backlogs for delayed orders.
• Perform front line troubleshooting of proprietary software.

Skills

Excellent phone and interpersonal skills

Detail oriented

Ability to multitask

Technical aptitude

Adaptable to change

Education

High School graduate/GED

Associate Degree in electronics

2 to 3 years customer service experience

Tools

MS Office Suite

Windows Vista/XP/2003 Server

Navision or similar ERP systems

Job description

A leading access solutions company located in Plano, Texas is seeking a Customer Support Specialist to provide technical support and resolve inquiries related to ASSA ABLOY products. The ideal candidate will have 2-3 years of experience in customer service or technical support and possess excellent interpersonal skills. This role involves troubleshooting technical issues, managing customer orders, and ensuring timely follow-up on queries. A technical degree is preferred, and familiarity with ERPs is a plus.