Customer Care Specialist – Manufacturing & Electronics

Traka (Assa Abloy); Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Traka (Assa Abloy) in Phoenix, AZ is seeking a Customer Service Representative to handle general calls, process inquiries, and resolve customer issues. The role requires strong communication, data entry, and collaboration across departments in a manufacturing environment.

You will work with CRC Dash, JD Edwards, and Microsoft Office daily, ensuring accurate information flow and adherence to ISO standards. On-site position with opportunities to grow within the Customer Service team.

Qualifications

• High school diploma or GED with some college or technical training in mechanics or electronics.
• Excellent written/oral communication, organizational and customer service skills.
• Ability to read and interpret safety rules and operating instructions in English.
• Proficiency with standard business software and order processing systems.

Responsibilities

• Ensure phone coverage for set business hours and respond to customer inquiries to resolve issues.
• Process incoming inquiries in Customer Care and handle RMAs/CCFs.
• Enter information in CRC Dash, JD Edwards, and Microsoft Office accurately.
• Collaborate with other departments to meet customer needs and improve procedures.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or GED with some college/technical training

Tools

CRC Dash

JD Edwards

Microsoft Office

Job description

Traka (Assa Abloy) in Phoenix, AZ is seeking a Customer Service Representative to handle general calls, process inquiries, and resolve customer issues. The role requires strong communication, data entry, and collaboration across departments in a manufacturing environment.

You will work with CRC Dash, JD Edwards, and Microsoft Office daily, ensuring accurate information flow and adherence to ISO standards. On-site position with opportunities to grow within the Customer Service team.