Technical Support & Service Coordinator

Beacon Hill Staffing Group; Lincolnshire (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Beacon Hill Staffing Group is seeking a customer-focused Technical Support Representative for a temporary-to-hire role in Lincolnshire, IL. You will provide first-level technical assistance, troubleshoot hardware and connectivity issues, and coordinate service requests with precision and clear communication.

The ideal candidate has 1+ year in technical support or related fields, strong troubleshooters, and the ability to explain technical concepts to non-technical customers.

Qualifications

• 1+ year in technical support or related customer-facing environment.
• Strong troubleshooting and problem-solving skills.
• Comfortable with technical equipment, service systems, and processes.
• Excellent verbal and written communication.
• Ability to explain technical information to non-technical customers.
• Strong organization and multi-tasking in high-volume work orders.
• Good judgement on escalation to senior support.
• Proficiency with Microsoft Office and general computer systems.
• Experience with communications, networking, POS, hardware or related tech is a plus.

Responsibilities

• Provide first-level technical support and troubleshoot basic hardware, connectivity, and communications-related issues.
• Respond to incoming customer service requests and determine appropriate level and timing of support.
• Coordinate service requests from initial contact through resolution and closure.
• Monitor open work orders and follow up to ensure established service expectations and response times.
• Determine when technical issues require escalation to advanced support resources.
• Coordinate ordering, shipment, and delivery of replacement equipment or parts.
• Communicate status updates and issue resolution with customers and partners.
• Maintain accurate documentation of service activity and customer interactions.
• Assist with onboarding and training new team members as needed.

Skills

Technical support

Troubleshooting

Microsoft Office

Networking

POS hardware

Education

Associate or Bachelor's degree preferred

Tools

Support systems

Ticketing software

Job description

Beacon Hill Staffing Group is seeking a customer-focused Technical Support Representative for a temporary-to-hire role in Lincolnshire, IL. You will provide first-level technical assistance, troubleshoot hardware and connectivity issues, and coordinate service requests with precision and clear communication.

The ideal candidate has 1+ year in technical support or related fields, strong troubleshooters, and the ability to explain technical concepts to non-technical customers.