Technical Support & Troubleshooting Specialist

MCC NETWORK SERVICES LLC

Sullivan (IL)

On-site

USD 25,000 - 28,000

Full time

10 days ago

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Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Employee discount

Paid time off

Job summary

MCC NETWORK SERVICES LLC is seeking a TAC Analyst to provide expert technical support and troubleshoot complex product issues in Sullivan, IL. The role acts as the primary technical liaison between customers and internal teams, delivering solutions for product and service inquiries.

You will handle inquiries via phone, email, tickets, and chat, maintain high satisfaction scores, and escalate to engineering when needed. The position is full-time with standard hours and overtime opportunities.

Qualifications

Degree in Computer Science or related technical field, or equivalent experience.
1+ years of technical support, customer service, or related field.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.

Responsibilities

Respond to technical inquiries via phone, email, tickets and chat with timely solutions.
Diagnose and resolve complex technical issues with products, systems, or services.
Utilize diagnostic tools and remote access software to identify and fix issues.
Create and maintain technical documentation and troubleshooting guides.