Technical Services Representative

Beacon Hill Staffing Group; Lincolnshire (IL); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Beacon Hill Staffing Group is seeking a customer-focused Technical Support Representative for a temporary-to-hire role in Lincolnshire, IL. You will provide first-level technical assistance, troubleshoot hardware and connectivity issues, and coordinate service requests with precision and clear communication.

The ideal candidate has 1+ year in technical support or related fields, strong troubleshooters, and the ability to explain technical concepts to non-technical customers.

Qualifications

• 1+ year in technical support or related customer-facing environment.
• Strong troubleshooting and problem-solving skills.
• Comfortable with technical equipment, service systems, and processes.
• Excellent verbal and written communication.
• Ability to explain technical information to non-technical customers.
• Strong organization and multi-tasking in high-volume work orders.
• Good judgement on escalation to senior support.
• Proficiency with Microsoft Office and general computer systems.
• Experience with communications, networking, POS, hardware or related tech is a plus.

Responsabilités

• Provide first-level technical support and troubleshoot basic hardware, connectivity, and communications-related issues.
• Respond to incoming customer service requests and determine appropriate level and timing of support.
• Coordinate service requests from initial contact through resolution and closure.
• Monitor open work orders and follow up to ensure established service expectations and response times.
• Determine when technical issues require escalation to advanced support resources.
• Coordinate ordering, shipment, and delivery of replacement equipment or parts.
• Communicate status updates and issue resolution with customers and partners.
• Maintain accurate documentation of service activity and customer interactions.
• Assist with onboarding and training new team members as needed.

Connaissances

Technical support

Troubleshooting

Microsoft Office

Networking

POS hardware

Formation

Associate or Bachelor's degree preferred

Outils

Support systems

Ticketing software

Description du poste

We are seeking a customer-focused temporary-to-hire Technical Support Representative to join a fast-paced service and support team. This position is ideal for someone who enjoys troubleshooting technical issues, coordinating service requests, and helping customers get problems resolved quickly and efficiently.

You'll serve as a key point of contact for customers experiencing technical or connectivity-related issues, providing initial troubleshooting and coordinating additional support when needed. The right candidate will be organized, technically minded, and comfortable managing multiple priorities in a high-volume environment.

What You'll Do

• Provide first-level technical support and troubleshoot basic hardware, connectivity, and communications-related issues
• Respond to incoming customer service requests and determine the appropriate level and timing of support
• Coordinate service requests from initial contact through resolution and closure
• Monitor open work orders and follow up to ensure established service expectations and response times are met
• Determine when technical issues require escalation to advanced support resources
• Coordinate the ordering, shipment, and delivery of replacement equipment or parts
• Communicate with customers and service partners regarding status updates, scheduling, and issue resolution
• Maintain accurate documentation of service activity and customer interactions
• Assist with onboarding and training new team members as needed

What We're Looking For

• 1+ year of experience in technical support, help desk, service coordination, telecommunications, or a related customer-facing environment
• Strong troubleshooting and problem-solving skills
• Comfortable learning and working with technical equipment, service systems, and support processes
• Excellent verbal and written communication skills
• Ability to communicate technical information clearly to both technical and non-technical customers
• Strong organization and follow-through with the ability to manage multiple active service requests
• Sound judgment and the ability to determine when an issue should be escalated
• Proficiency with Microsoft Office and general computer systems
• Experience working with communications, networking, POS, hardware, or related technology is a plus

Associate's or bachelor's degree is preferred but not required based on relevant experience.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.