Remote IT Support Specialist - Flexible Hours & Growth

Beacon Central Corp.; Chicago (IL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Beacon Central Corp. in Chicago, IL is seeking an IT Support Specialist to troubleshoot issues, assist staff with software and hardware, and keep IT systems running smoothly.

You will work with the IT team and collaborate with departments across the company to support remote staff nationwide, implement updates, ensure security, and document IT policies. The role offers a flexible schedule and negotiable salary based on experience.

Qualifications

• Bachelor's degree in IT or related field.
• 2+ years of IT support experience.
• Proficiency with Windows and macOS operating systems.
• Familiarity with cloud services.
• Knowledge of networking concepts and protocols.
• Familiarity with ITIL processes.

Responsibilities

• Provide level 1 technical support to employees, addressing hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, servers, and networking equipment.
• Monitor and troubleshoot network performance, ensuring uptime and reliability.
• Assist in implementing and maintaining security measures for IT systems.
• Document and maintain IT policies and procedures.
• Stay updated with IT trends to proactively address issues.

Skills

Windows

macOS

Networking

ITIL

Troubleshooting

Communication

Education

Bachelor's degree in IT/CS

Job description

Beacon Central Corp. in Chicago, IL is seeking an IT Support Specialist to troubleshoot issues, assist staff with software and hardware, and keep IT systems running smoothly.

You will work with the IT team and collaborate with departments across the company to support remote staff nationwide, implement updates, ensure security, and document IT policies. The role offers a flexible schedule and negotiable salary based on experience.