IT Support Specialist

Beacon Central Corp.; Chicago (IL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Beacon Central Corp. in Chicago, IL is seeking an IT Support Specialist to troubleshoot issues, assist staff with software and hardware, and keep IT systems running smoothly.

You will work with the IT team and collaborate with departments across the company to support remote staff nationwide, implement updates, ensure security, and document IT policies. The role offers a flexible schedule and negotiable salary based on experience.

Qualifications

• Bachelor's degree in IT or related field.
• 2+ years of IT support experience.
• Proficiency with Windows and macOS operating systems.
• Familiarity with cloud services.
• Knowledge of networking concepts and protocols.
• Familiarity with ITIL processes.

Responsibilities

• Provide level 1 technical support to employees, addressing hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, servers, and networking equipment.
• Monitor and troubleshoot network performance, ensuring uptime and reliability.
• Assist in implementing and maintaining security measures for IT systems.
• Document and maintain IT policies and procedures.
• Stay updated with IT trends to proactively address issues.

Skills

Windows

macOS

Networking

ITIL

Troubleshooting

Communication

Education

Bachelor's degree in IT/CS

Job description

Beacon Central Corp., a leading financial services company, is hiring an IT Support Specialist in Chicago, IL. This full-time position offers a flexible work arrangement and a negotiable salary. The role is open until November 22, 2026.

As an IT Support Specialist, you will troubleshoot technical issues, assist employees with software and hardware problems, and ensure the smooth operation of IT systems. You will also provide training and documentation to support users.

You will work closely with the IT team, including network administrators and system analysts, to maintain and improve the IT infrastructure. This collaboration will involve troubleshooting technical issues, implementing software updates, and ensuring the security of the network. You will also collaborate with other departments, such as human resources and finance, to understand their IT needs and provide appropriate solutions. The office is located in Chicago, IL, and you will be responsible for supporting the local staff, as well as remote employees who work from various locations across the country. This will require you to be proficient in remote support tools and to communicate effectively with team members who may be in different time zones.

The salary for this position is negotiable and will be determined based on the candidate's level of experience and qualifications. In addition to the competitive compensation, the role offers a flexible work schedule, allowing employees to manage their time effectively and maintain a healthy work-life balance. Furthermore, the company provides access to a wide range of professional development resources, including online courses, workshops, and mentorship programs, to help employees enhance their skills and advance their careers.

To be successful, you should have a bachelor's degree in IT or a related field, at least 2 years of experience in IT support, and strong problem-solving skills. Proficiency in Windows and macOS operating systems, and familiarity with cloud services are required.

What You Will Do:

• Provide level 1 technical support to employees, addressing hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, servers, and networking equipment.
• Monitor and troubleshoot network performance, ensuring optimal uptime and reliability.
• Assist in the implementation and maintenance of security measures to protect our IT systems.
• Document and maintain IT policies and procedures.
• Stay updated with the latest IT trends and technologies to proactively address and prevent issues.

What You Bring:

• A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience as an IT Support Specialist or in a similar role.
• Strong knowledge of Windows and macOS operating systems, as well as networking protocols and technologies.
• Familiarity with ITIL processes and best practices.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.