Technical Support & SaaS Training Specialist (M-F, In-Office)

Hotlines, Inc; Council Bluffs (IA); On-site; USD 50,000 - 60,000; Full time

Job summary

Hotlines, Inc. in Council Bluffs, IA is seeking an experienced Technical Support Specialist to onboard, train, and support customers. The role is in‑office, with a Monday–Friday daytime schedule, and involves helping customers by phone, chat, and email.

You will handle onboarding, training on SaaS applications, and day-to-day technical support, including problem solving and guiding customers through settings. The salary ranges from $50,000 to $60,000 per year depending on experience.

Qualifications

• Effective communicators with proven customer service skills.
• At least 5 years of customer service experience.
• At least 2 years of technical support experience.
• Ability to manage your own day.
• Ownership mentality and a proactive attitude.

Responsibilities

• Technical support
• Training SaaS applications
• Inbound and outbound calls, chats, and emails
• Onboarding new customers
• Training customers
• Providing technical support
• Problem solving scenarios and settings

Skills

Effective communicator

Customer service experience

Technical support experience

Own day management

Ownership mentality

Job description

Hotlines, Inc. in Council Bluffs, IA is seeking an experienced Technical Support Specialist to onboard, train, and support customers. The role is in‑office, with a Monday–Friday daytime schedule, and involves helping customers by phone, chat, and email.

You will handle onboarding, training on SaaS applications, and day-to-day technical support, including problem solving and guiding customers through settings. The salary ranges from $50,000 to $60,000 per year depending on experience.