SaaS Technical Support Specialist (Part-Time)

Hubb, LLC; Vancouver (WA); On-site; USD 25,000 - 39,000; Part time

Job summary

Hubb, LLC is seeking a Technical Customer Support Specialist to handle front-line inbound support for a variety of SaaS-related issues. The role involves training clients, configuring Hubb products, and acting as a product expert.

Hours are variable, potentially including mornings, nights, or weekends; part-time long-term contract with potential to become permanent. Ideal candidates have at least 1 year of SaaS support experience, strong Excel skills, and excellent written and verbal

Qualifications

• Minimum 1 year of SaaS customer support experience.
• Proficient in the full Microsoft Office Suite, especially Excel.
• Knowledge of REST APIs is a plus.
• Strong written and verbal communication skills.
• Able to multi-task and prioritize issues.
• Self-starter who works independently.

Responsibilities

• Manage support tickets, calls, and emails.
• Provide client and end-user training.
• Assist clients with Hubb product configuration.
• Troubleshoot technical issues.
• Collaborate with other teams to resolve client issues.
• Serve as a product expert for clients.

Skills

SaaS support

Multi-tasking

Communication skills

Self-motivated

Proactive work style

Written communication

Tools

Excel

Office Suite

REST APIs

Windows

Mac OS

Job description

Hubb, LLC is seeking a Technical Customer Support Specialist to handle front-line inbound support for a variety of SaaS-related issues. The role involves training clients, configuring Hubb products, and acting as a product expert.

Hours are variable, potentially including mornings, nights, or weekends; part-time long-term contract with potential to become permanent. Ideal candidates have at least 1 year of SaaS support experience, strong Excel skills, and excellent written and verbal